Refund policy

REFUND & RETURNS POLICY

Thank you for shopping with Soluna Co.

This policy outlines your rights to return items and request refunds. It does not affect your statutory rights under UK consumer law.

1. 30-Day Return Policy (Our Goodwill Policy)

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be in the same condition that you received it
Unworn or unused
With original tags attached
In original packaging
With proof of purchase (receipt or order confirmation)

To request a return, contact us at:
a9ksav@gmail.com

Returns must be sent to:
[INSERT FULL RETURN ADDRESS – including postcode]

Returns sent without first contacting us will not be accepted.

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

2. Your Statutory Right to Cancel (UK & EU Consumers)

If you are a consumer in the United Kingdom or European Union, you have a legal right to cancel your order within 14 days of receiving the goods, without giving any reason, under the Consumer Contracts Regulations 2013 (UK) and equivalent EU legislation.

To exercise this right, you must notify us within 14 days of receiving the goods.

You then have a further 14 days to return the goods to us.

Refunds under statutory cancellation rights will include the standard delivery cost originally paid (if applicable).

We may reduce your refund if the value of the goods has been diminished by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.